Privacy Policy & Terms and Conditions

Privacy Policy

1. Privacy Commitment

TCI Partners Inc. respects your privacy and is committed to protecting the personal information you share with us. We understand that immigration, employment status, education, business, employer support, and family matters can involve sensitive information. This Privacy Policy explains how we collect, use, disclose, store, and protect personal information.

2. Information We May Collect

Depending on your inquiry or matter, we may collect personal information including:

• Name, date of birth, nationality, country of residence, marital status, and contact details;
• Passport, visa, permit, status, travel, and immigration history;
• Education, employment, professional licensing, language testing, and credential information;
• Family, dependent, sponsorship, and relationship information;
• Employer, job offer, business, payroll, or workforce-related information where relevant;
• Financial documents, proof of funds, tax documents, or business records where required;
• Refusal history, status issues, compliance concerns, admissibility concerns, medical information, or criminality-related information where relevant and voluntarily provided;
• Documents, forms, photographs, letters, records, and other materials submitted to us;
• Website usage data such as IP address, browser type, device information, pages visited, and interaction data.

We collect only the information reasonably required to assess your inquiry, provide services, communicate with you, manage your matter, comply with professional obligations, or improve our services.

3. How We Collect Information

We may collect information when you fill out a website form; book a consultation; call, email, message, or visit us; submit documents for review; engage TCI Partners Inc. for services; communicate with us through email, phone, WhatsApp, SMS, social media, or other platforms; are referred to us by an employer, employee, family member, professional advisor, or authorized representative; or use or interact with our website.

4. How We Use Your Information

TCI Partners Inc. may use your information to assess immigration, work permit, study permit, permanent residence, sponsorship, employer, or business immigration options; review eligibility and identify possible pathways; prepare, support, review, or submit applications where applicable; provide employer-side workforce continuity and employee retention guidance; communicate with you about documents, deadlines, consultations, invoices, updates, and next steps; coordinate internally with authorized professionals where required; verify information provided by you or relevant third parties; maintain client and business records; improve our website, systems, services, and client experience; send service updates, policy updates, or marketing communications where permitted; and comply with legal, regulatory, professional, tax, accounting, and record-keeping obligations.

5. Consent

By providing personal information to TCI Partners Inc., you consent to the collection, use, and disclosure of your information for the purposes described in this Privacy Policy or otherwise explained to you. You may withdraw consent at any time, subject to legal, contractual, professional, regulatory, or file-management restrictions. If consent is withdrawn, we may be unable to continue providing some or all services.

6. Disclosure of Information

TCI Partners Inc. does not sell personal information. We may disclose personal information only where reasonably necessary, including to internal team members; authorized immigration professionals assisting with your matter; government departments, immigration authorities, visa offices, provincial nominee programs, courts, tribunals, or administrative bodies; employers, employees, educational institutions, licensing bodies, or designated representatives where relevant and authorized; translators, notaries, commissioners, lawyers, accountants, settlement professionals, or other service providers where required; technology, website hosting, cloud storage, CRM, email, scheduling, payment, or document management providers; law enforcement, regulators, or public authorities where required by law; and any person or organization you authorize us to contact. Where professional immigration services are provided, confidentiality obligations apply in accordance with applicable professional and regulatory standards.

7. Employer and Employee Information

TCI Partners Inc. may work with employers seeking immigration-related support for foreign workers, including workforce continuity, work authorization planning, employee retention, permanent residence strategy, and employer-side documentation support. In these matters, we may receive information from both the employer and the employee, and use this information only for relevant immigration, employer support, workforce planning, compliance, or advisory purposes. Where employee-specific immigration advice or representation is required, appropriate consent, authorization, and professional engagement procedures may be required.

8. Cookies and Analytics

Our website may use cookies, analytics tools, tracking pixels, or similar technologies to understand website traffic, improve functionality, measure campaign performance, and enhance user experience. You may disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.

9. Marketing Communications

Where permitted by law, TCI Partners Inc. may send newsletters, policy updates, service updates, appointment reminders, event notices, or other communications. You may unsubscribe from marketing communications at any time by using the unsubscribe option provided or by contacting us directly. File-related, transactional, or service-related communications may continue where necessary.

10. Storage and Safeguards

TCI Partners Inc. uses reasonable physical, administrative, and technological safeguards to protect personal information against unauthorized access, loss, misuse, disclosure, alteration, or destruction. These may include secure storage systems, access controls, password protection, limited internal access, confidentiality protocols, document handling procedures, and trusted third-party service providers. No electronic transmission or storage system is completely secure, and we cannot guarantee absolute security.

11. Cross-Border Storage and Service Providers

Some information may be stored or processed using third-party platforms, servers, or service providers located outside your province or outside Canada. Where this occurs, your information may be subject to the laws of the jurisdiction where it is stored or processed. By providing information to TCI Partners Inc., you acknowledge and consent to this possibility where reasonably necessary for communication, technology use, service delivery, file management, or business operations.

12. Retention of Information

We retain personal information for as long as reasonably necessary to provide services, manage files, maintain records, comply with professional obligations, resolve disputes, meet regulatory requirements, and satisfy legal, tax, accounting, or business obligations. When information is no longer required, we will securely delete, destroy, anonymize, or archive it in accordance with applicable standards and business practices.

13. Accuracy of Information

You are responsible for ensuring that the information and documents you provide to TCI Partners Inc. are accurate, complete, current, and truthful. Incomplete or inaccurate information may affect immigration applications, employer submissions, eligibility reviews, compliance assessments, or related services.

14. Access and Correction

You may request access to personal information held by TCI Partners Inc. or request correction of inaccurate information, subject to legal, professional, regulatory, and confidentiality limitations. To make a request, please contact us using the details at the end of this page.

Terms and Conditions

15. General Information Only

The content on this website is provided for general informational purposes only. It is not legal advice, immigration advice, employment advice, tax advice, financial advice, or a substitute for professional guidance based on your specific facts. Immigration programs, eligibility criteria, document requirements, processing instructions, government fees, and timelines can change without notice, and website content may not always reflect the most recent government updates at the exact time you view it. You should not rely on website content alone to make immigration, employment, business, or personal status decisions.

16. No Consultant–Client Relationship From Website Use

Using this website, submitting a form, sending an email, messaging TCI Partners Inc., or booking a consultation does not automatically create a consultant–client relationship, representative–client relationship, retainer relationship, or professional engagement. A formal professional relationship begins only when TCI Partners Inc. and/or the appropriate authorized professional accepts your matter and the required engagement documents, authorizations, payment arrangements, and service terms are completed.

17. No Guarantee of Outcome

TCI Partners Inc. does not guarantee visa approval, work permit approval, study permit approval, permanent residence approval, nomination, endorsement, LMIA approval, reconsideration, appeal outcome, processing speed, or any government decision. Final decisions are made by government officers, immigration authorities, provincial authorities, courts, tribunals, employers, educational institutions, licensing bodies, or other third parties, as applicable. Any timelines discussed or published are estimates only and may change due to government backlogs, policy changes, incomplete documents, background checks, security checks, medical checks, program caps, or other factors outside our control.

18. User Responsibility

You are responsible for ensuring that any information, documents, forms, declarations, statements, or instructions you provide are truthful, accurate, complete, and current. You must disclose all relevant facts, including previous refusals, inadmissibility concerns, immigration history, criminal history, medical issues, employment history, status issues, unauthorized work, misrepresentation concerns, dependents, family composition, financial circumstances, and any other information relevant to your matter. Failure to provide accurate or complete information may negatively affect your application, employment matter, immigration status, eligibility assessment, or service outcome.

19. Employer Services and Workforce Continuity

TCI Partners Inc. may assist employers with immigration-aligned workforce planning, foreign worker retention, work permit strategy, permanent residence planning, LMIA-based and LMIA-exempt pathways, compliance-sensitive documentation, and related business immigration support. Employers remain responsible for ensuring that their employment practices, job offers, wages, workplace conditions, payroll practices, and compliance obligations meet applicable legal requirements, and should obtain independent employment, corporate, tax, payroll, or workplace legal advice where required.

20. Employee Retention and Temporary Foreign Workers

Where an employer has a valuable temporary foreign worker, TCI Partners Inc. may assist with reviewing options such as work permit extensions, employer-specific work permits, LMIA-based pathways, LMIA-exempt options, bridging strategies, and permanent residence planning where applicable. The availability of any pathway depends on the employee’s current status, work history, education, language ability, employer eligibility, job duties, wage, location, program criteria, timing, and current government rules. No pathway should be assumed available until a proper eligibility review has been completed.

21. Compliance Statement

TCI Partners Inc. does not engage in paid recruitment, job selling, LMIA selling, kickbacks, fake documentation, misrepresentation, or any unlawful or non-compliant practice. All services are carried out in accordance with Canadian immigration law, including the IRPA, IRPR, and applicable CICC rules, practice guidelines, and professional standards. We work only with genuine employers, genuine applicants, truthful documentation, and lawful immigration strategies.

22. Consultations

Consultations are intended to provide preliminary guidance based on the information available at the time of the consultation. A consultation does not guarantee that TCI Partners Inc. will accept your file, submit an application, provide representation, or continue services unless a formal engagement is completed. If you omit material facts during a consultation, the guidance provided may be incomplete or may change after further review.

23. Fees, Payments, and Refunds

Any professional fees, service fees, consultation fees, government fees, third-party fees, translation fees, courier fees, biometrics fees, medical exam fees, education assessment fees, language testing fees, or other costs will be communicated where applicable. Government fees and third-party fees are generally separate from professional service fees and may be non-refundable once paid. Refunds, cancellations, file withdrawals, fee schedules, and scope of services are governed by the specific agreement, invoice, receipt, retainer, or service terms provided for your matter.

24. Government Fees and Third-Party Costs

TCI Partners Inc. is not responsible for government fee increases, third-party fee changes, exchange rate fluctuations, portal outages, courier delays, testing availability, medical examination delays, ECA delays, institutional delays, or other external costs or issues outside our control.

25. Website Accuracy

TCI Partners Inc. makes reasonable efforts to keep website information accurate and useful. However, we do not warrant that the website will always be complete, current, error-free, uninterrupted, or suitable for your specific situation. We may update, remove, revise, or reorganize website content at any time without notice.

26. Third-Party Websites and Resources

This website may contain links to government websites, booking tools, payment processors, social media platforms, educational institutions, employers, or other third-party resources. TCI Partners Inc. is not responsible for third-party websites, policies, content, accuracy, availability, security, or services. Accessing third-party links is at your own risk.

27. Intellectual Property

All website content, branding, text, design, layout, service descriptions, graphics, logos, slogans, and materials on this website are owned by or licensed to TCI Partners Inc., unless otherwise stated. You may not copy, reproduce, republish, distribute, modify, sell, or use our website content for commercial purposes without prior written consent. You may download or print limited website content for personal, non-commercial reference only.

28. Prohibited Use

You agree not to use this website to submit false, misleading, fraudulent, offensive, or unlawful information; attempt to gain unauthorized access to our systems, forms, accounts, files, or databases; upload malware, viruses, harmful code, or unauthorized tracking tools; scrape, copy, harvest, or misuse website content or contact information; impersonate another person, employer, institution, representative, or organization; interfere with website security, functionality, or availability; or use our content or services for unlawful immigration, employment, misrepresentation, or document-related activity.

29. Communication

By contacting TCI Partners Inc., you consent to receiving communications from us by email, phone, SMS, WhatsApp, online platforms, or other reasonable communication methods. You are responsible for ensuring that your contact information remains current and that you regularly monitor your email, phone, portal messages, spam folder, and any other communication method used for your matter. We are not responsible for missed deadlines or communication issues caused by incorrect contact details, blocked emails, full inboxes, inactive phone numbers, or failure to respond.

30. Electronic Communications

Where permitted by law, TCI Partners Inc. may send electronic communications including service updates, appointment reminders, document requests, newsletters, policy updates, employer updates, or promotional communications. You may unsubscribe from marketing communications at any time. Service-related, transactional, or file-related messages may continue where necessary.

31. Confidentiality

TCI Partners Inc. takes confidentiality seriously. Information provided to us is handled in accordance with applicable privacy, professional, and confidentiality obligations. You should avoid sending highly sensitive information through unsecured channels unless requested or unless secure delivery options have been arranged.

32. Limitation of Liability

To the maximum extent permitted by law, TCI Partners Inc., its directors, officers, employees, consultants, contractors, partners, agents, affiliates, and service providers will not be liable for any direct, indirect, incidental, consequential, special, punitive, or other damages arising from use of this website; reliance on website content; government decisions or delays; refusals, returns, rejections, inadmissibility findings, or enforcement action; incomplete or inaccurate information provided by a user; third-party services, websites, platforms, or providers; technical errors, outages, cyber incidents, or communication failures; or missed deadlines caused by user delay or failure to provide documents. Nothing in these Terms limits liability where such limitation is prohibited by law.

33. Indemnity

You agree to indemnify and hold harmless TCI Partners Inc., its directors, officers, employees, consultants, contractors, representatives, affiliates, and service providers from any claims, losses, damages, liabilities, costs, or expenses arising from your misuse of the website, breach of these Terms, submission of false information, unlawful conduct, or infringement of third-party rights.

34. Governing Law

These Terms and Conditions are governed by the laws of the Province of Ontario and the applicable federal laws of Canada. Any dispute arising from this website or these Terms shall be handled in the courts or tribunals of competent jurisdiction in Ontario, unless otherwise required by law or agreed in writing.

35. Changes to This Page

TCI Partners Inc. may update this Privacy Policy and Terms and Conditions page at any time. The updated version will be posted on our website with a revised effective date. Continued use of the website after updates are posted means you accept the revised terms.